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Refund Policy

Updated at 2023-01-17

Definitions and key terms

To help explain things as clearly as possible in this Return & Refund Policy, every time any of these terms are referenced, are strictly defined as:

  • Cookie: small amount of data generated by a website and saved by your web browser. It is used to identify your browser, provide analytics, remember information about you such as your language preference or login information.
  • Company: when this policy mentions “Company,” “we,” “us,” or “our,” it refers to Refonte Learning, that is responsible for your information under this Return & Refund Policy.
  • Customer: refers to the company, organization or person that signs up to use the Refonte Learning Service to manage the relationships with your consumers or service users.
  • Device: any internet connected device such as a phone, tablet, computer or any other device that can be used to visit Refone Learning and use the services.
  • Service: refers to the service provided by Refonte Learning as described in the relative terms (if available) and on this platform.
  • Website: site, which can be accessed via this URL: https://www.refontelearning.com
  • You: a person or entity that is registered with Refonte Learning to use the Services.

Refund Policy for Live Training Courses

Effective Date: 09/02/2024

Thank you for choosing Refone Private Limited for your live training course needs. We are dedicated to providing you with high-quality learning experiences. Please review our detailed refund policy before making a purchase.


1. Refund Eligibility:- Refunds will only be considered within the first 24 hours of making the payment. - To be eligible for a refund, the participant must provide a valid reason for the request.


2. How to Request a Refund: - To request a refund within the first 24 hours, please contact our customer support team at contact@refontelearning.com with your purchase details. - Your refund request must include a detailed explanation of why you are seeking a refund.


3. Refund Process: - Refund requests will be reviewed by our team within 3 business days. - If your request is approved, the refund will be initiated to the original payment method within 10 business days.


4. No Refunds After 24 Hours: - We strictly adhere to a 24-hour refund policy. No refunds will be initiated after this period. - After 24 hours, participants may still be eligible to transfer their registration to a future training session (subject to availability).


5. Course Cancellations: - In the rare event that Refone Private Limited cancels a live training course, participants will be entitled to a full refund regardless of the time of cancellation. - Participants will be notified of cancellations via email, and refunds will be processed automatically.


6. International Guidelines: - Our refund policy complies with international guidelines, including the United Nations Guidelines for Consumer Protection, to ensure fairness and transparency in our business practices.


7. Exceptions to Refund Policy: - Exceptions to the refund policy may be considered on a case-by-case basis for extenuating circumstances, such as medical emergencies or other unforeseen events. Participants must provide documentation to support their request.


8. Contact Information: - For any questions or concerns regarding our refund policy, please contact our customer support team at contact@refontelearning.com.


9. Changes to the Refund Policy: - Refone Private Limited reserves the right to update or modify this refund policy at any time. Any changes will be effective immediately upon posting on our website. By purchasing our live training courses, you acknowledge that you have read, understood, and agree to abide by the terms of this detailed refund policy. Thank you for choosing Refone Private Limited for your training needs. We appreciate your trust in our services.

Your Consent

By using our website, registering an account, or making a purchase, you hereby consent to our Return & Refund Policy and agree to its terms.

Changes To Our Return & Refund Policy

Should we update, amend or make any changes to this document so that they accurately reflect our Service and policies. Unless otherwise required by law, those changes will be prominently posted here. Then, if you continue to use the Service, you will be bound by the updated Return & Refund Policy. If you do not want to agree to this or any updated Return & Refund Policy, you can delete your account.

Contact Us

If, for any reason, You are not completely satisfied with any good or service that we provide, don't hesitate to contact us and we will discuss any of the issues you are going through with our product.